Answers to common questions about sending, tracking and paying for deliveries.
Booking, package sizes, fragile items and pickup scheduling.
Live tracking, ETAs, sharing links and delivery confirmation.
Top-ups, Paystack, refunds and transaction history.
Onboarding, availability, earnings and payouts.
Proof of delivery, coverage and reporting issues.
Profile, password, notifications and closing your account.
Tap “Send a Package” on your dashboard, enter pickup and dropoff locations, describe your item, confirm the fare and pay from your wallet. A nearby rider is matched within seconds.
Fares are a base fee plus a per-kilometre rate based on the distance between pickup and dropoff. Surge pricing may apply during peak demand. You always see the total before you confirm.
Go to Wallet → Add Funds, choose an amount and pay securely via Paystack. Your balance updates instantly after a successful payment.
Yes. Open the order from “My Orders” to see the rider on a live map, the delivery timeline, and a shareable tracking link for your recipient.
If no rider accepts within the matching window, we automatically retry with the next nearest rider. If none are available, you are not charged.
Visit our Careers page or contact support to start onboarding. You’ll submit your documents and vehicle details for verification before going live.
Our support team is available 24/7.